Meet Dee Sullivan, Billing and Accounts Receivable Coordinator

Since March 2022, Dariane “Dee” Sullivan has been the cornerstone of FootBridge Staffing’s efficiency as the billing and accounts receivable coordinator. Her meticulous nature ensures every detail is attended to, while her keen awareness of client relationships highlights her belief in the power of positivity as a universal key to success. Continue reading to learn more about her work experience and why checking things off her to-list makes her day. 

Question: What inspired your interest in accounts receivables, and how does your experience with a staffing firm contrast with your previous roles?

In 2014, I worked as a billing specialist for a plumbing company. At the outset, I was the sole individual handling billing, and by the time I departed five years later to explore different opportunities, I had implemented various policies and procedures that significantly improved the company’s operations. That role, much like staffing, involved navigating a unique set of billing guidelines, and I recall it fondly as a pivotal chapter in my professional journey, mainly because the company was reminiscent of FootBridge—a small, team-oriented business. 

Subsequently, in 2019, I joined a large staffing firm in a corporate environment. While the experience was enjoyable, I quickly realized that my true calling was within a specialized agency like FootBridge, where my contributions could genuinely make a difference. Decisions are made with everyone’s best interests in mind here, and I really feel like my voice is heard. Although this career wasn’t something I pursued intentionally, my innate talent for numbers has led me down this rewarding and natural path. Fortunately, I believe I am exactly where I should be.

Question: As a billing and accounts receivable coordinator, how do you contribute to FootBridge’s daily operations? 

My primary responsibility as billing and accounts receivable coordinator is to keep our billing information precise to prevent any disruptions or delays in payments. I also focus on tracking purchase orders and balances while maintaining open communication with clients about their funding and payments. Despite the automation of many receivables processes, my deep knowledge of audit trails and the inner workings of our systems enables me to perform exceptionally well. On a side note, our teamwork here is exemplary, with everyone contributing to solving problems effectively. When Alisia takes a week-long vacation, we seamlessly cover for one another, ensuring no one is left in the lurch.

Question: What is your secret to staying organized and ensuring timely and accurate invoicing?

Given that I divide my time between the office and remote work, I rely heavily on MS Office products to maintain my organization. One indispensable tool is the Notebook app, where I manage various task lists and weekly billing schedules, often requiring manual updates. During meetings, I jot down real-time notes and outline my weekly tasks. For instance, Monday is dedicated to establishing billing cycles, Tuesday is reserved for accounts receivable research, which involves contacting individuals about pending payments, and both Wednesday and Thursday are centered around billing and invoice dispatching. Meanwhile, Friday is perfect for catching up on miscellaneous items. 

Question: To what extent do robust client relationships influence your professional success?

A positive attitude is essential in communication, and I firmly believe that “honey attracts more flies than vinegar.” My role primarily involves interacting with clients and collaborating with colleagues. Given the importance of billing invoices and collecting payments to our company’s success, I must be both organized and approachable. No one likes dealing with a grumpy accounts receivable representative, but it is equally vital to ensure clients pay their bills promptly. Consequently, I always strive to be considerate in my requests and conversations and make it a point to go above and beyond for our clients, as they truly form the core of our business.

Question: What do you find most rewarding about your experience at FootBridge, and can you offer any guidance to those seeking a similar career path?

We recently introduced a direct hire team, which has been incredibly active and brought with it a brand-new billing system. Consequently, I now have specific tasks related to permanent placements that differ from our usual weekly billing activities, and it’s been immensely satisfying to check these new and exciting projects off my list—not because I see them as a chore but as a huge accomplishment. 

For anyone in a similar career, it’s essential to be comfortable with both working on and learning new systems. While many staffing firms may utilize similar software, being adept at learning and adapting to new programs is invaluable.

Furthermore, strong communication skills are crucial in this industry. You must be tuned to the tone of your emails, as they are a primary mode of correspondence with clients. I also recommend trying to accommodate your clients’ preferences as much as possible—some may have unique billing requests, and it’s just the way it goes. By catering to their needs effectively, you can expedite processes in the accounts payable department as well.

Question: As a goal-driven individual, what does this work mean to you, and what additional aspirations are on your radar? 

We’re continuously growing, and soon,  expanding our accounting team may become necessary. If so, I eagerly anticipate adding “manager” to my title one day. I’m also fortunate to work alongside women who inspire and support me; rather than being competitive, they encourage my professional development. Emily, our CFO,  in particular, motivates me to acquire new skills, participate in webinars, and pursue my career goals. She trusts her team implicitly, avoiding micromanagement and relying on us to resolve issues independently. 

Ultimately, this role allows me to witness the direct impact of my efforts—seeing the invoices I send out translate into incoming revenue is immensely gratifying. Meeting deadlines results in immediate financial rewards, enabling the company to maintain superior operations. The importance of my work is evident: if I falter, we’ll have difficulties. So, there’s a deep sense of fulfillment in knowing my contributions keep the company running smoothly and inspire the sales team. Anything beyond that is a bonus. I am truly passionate about this company and eagerly anticipate a long, fulfilling career here.

Are you interested in pursuing a career at FootBridge? Contact Joe Squires at: Jsquires@footbridgecompany.com.